clicklocate
intake
operations
software
Problem
Revenue is lost and costs are still incurred if the intake call center matches a new patient with a provider who is not credentialed with the given patient’s insurance payor. RCM cost grows and inefficiencies proliferate.
Solution
Clicklocate provides real-time, accurate information on which providers are credentialed by which insurance payor.
Impact
Prevents revenue loss due to discrepancies between provider credentialing and insurance payors.
clicklocate
intake
operations
software
Problem
Spreadsheets result in outdated and incorrect information related to where providers are credentialed, what specialties they offer, and if their respective panels are open.
Solution
To ensure accurate data, our intake, RCM, and clinical teams have access to clicklocate.
To enhance efficiency, we created a separate database that ties to clickcredential but only pulls the required data fields.
Impact
This upgraded process streamlines the search for providers with open or closed panels for new patients based on their treatment needs. Clicklocate also has a search by zipcode feature and displays important supplemental details, such as spoken languages and treatment specialties.
Most importantly, it eliminates the use of spreadsheets.
clicklocate
intake
operations
software
Problem
It takes too long (several minutes) on the phone with a new patient to determine if a provider is credentialed with their insurance payor.
Solution
To ensure access to timely data, our intake, RCM, and clinical teams have access to clicklocate.
To enhance efficiency, we created a separate database that ties to clickcredential but only pulls the required data fields.
Impact
This application reduces time on the phone through immediate search functionality that finds providers credentialed with the appropriate insurance.
clicklocate
dashboard
MHS results with
clicklocate
75%
Phone time with a new patient was reduced by 75% from 3 minutes to 45 seconds.
100%
Mindful Health Solutions has 100% accuracy in matching providers and patients with respect to their insurance payors.
